The Cost of Low Patient Satisfaction

CMS, insurance companies and patients continue to study patient satisfaction scores to make informed decisions about healthcare. Despite constant change and uncertainty, one thing remains clear – patients will continue to have greater access to previous patient experiences.

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of patient satisfaction scores. The survey includes both pain management and nurse interaction as important factors.

Compare your patient satisfaction scores to the competition.
Visit the government’s Hospital Compare website.

Since referrals can account for up to 15 percent of a hospital’s revenues, patient satisfaction directly affects the bottom line.

According to data from the March 2010 AHA “Telling the Hospital Story” survey, patients continue to delay or forgo care. Seventy percent of hospitals reported depressed volumes of elective procedures.

When patients are educated and have a choice, healthcare facilities need to differentiate where it matters most.

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$141.51

Cost of PONV Complications:
35% of extended PACU stays are caused by episodes of PONV.
Outpatient Surgery, November 2008


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$194.00
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$194.00

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$0.00

Cost of PONV / yr
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Cost of Pain Complications: Sed posuere consectetur est at lobortis blandit tempus.
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$105.00
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$0.00
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$0.00

$105.00

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$0.00

Cost of Pain / yr
$0.00

The Cost Savings Calculator demonstrates the effect Regional Anesthesia can have on patient recovery and a facility’s bottom line. The calculator focuses on the two most common post-op adverse events causing extended PACU stays or delayed discharge: PONV and Pain.56

With this tool, facilities can quantify the cost of avoidable events, calculate the associated profit erosion, and then discover how these hidden costs may be affecting them.

The first step is to identify the significance of these losses within a practice. Then, once documented, share the findings and create a team to focus on containing these costs.

*CPT codes cited are for illustrative purposes only. Providers are responsible for assigning accurate and appropriate CPT codes. B. Braun makes no representation as to the CPT code cited.